Go to the hotel

Apartments Jilska - guest reviews and rating

Celkové hodnotenie: 30%
Izby: 70% Čistota: 70%
Personál: 0% Lokalita: 100%
  • Mir Umair (Mladý pár/manželia), St 7.5.2008

    We stayed in the apartment for three nights. Apartment is located at a very nice place and was generally clean and in good shape. However, we will never recommend this apartment to any of our friends in future due to very bad behaviour of Old Town Apartment team.

    1st I request for a drop-off key service and I was told to call the company 1 hr in advance to receive the key at location. When I called at reaching Prague, the team refused to come to the apartment and I took 1 hr locating their office. This is OK as we were strangers in Prague and we had no option then and we were not familiar with the customers services one should expect in prague.

    I told them we will vacate the apartment at 11am as stated in the document. The cleaning lady came at 10am in the morning and was very upset why we were not ready. I had to pick up my car and I left the apartment and I came back at 10 mins after 11am. In the mean time my wife received a call from Old Town Apartment team on cleaner lady’s mobile phone and she was very insulting and I do not wish to repeat it.

    We paid for our stay and in return we demand respect and that was not provided. It was a bad experience and I now regret not booking a hotel and taking this apartment.

    Hodnotenie klientov: 30%

    Detailed rating »