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Hotel Hastal Prague Old Town - guest reviews and rating

Celkové hodnotenie: 89%
Izby: 84% Čistota: 92%
Personál: 92% Služby: 88%
Večeranie: 75% Lokalita: 97%
Pokoj: 90% Hodnota peňazí: 91%
  • Jacqueline Harris (Dospelý pár/manželia), Po 8.6.2009

    My Husband and I had a most enjoyable stay at the Hastal Hotel. We came to Prague for our Sons wedding and had a wonderful time.Prague is a beautiful and interesting city and we look forward to visiting again in the future as there was so many things that we did not get time to do and see.

    Positives

    • The Hastal Hotel was very comfortable and clean.The Hotel
    • Staff were very friendly and helpful which made our stay
    • in Prague most enjoyable.
    Hodnotenie klientov: 100%

    Detailed rating »

  • David Edward UDEN (Dospelý pár/manželia), St 22.4.2009

    This small friendly hotel is ideally placed for exploring the Prague city centre. Situated in a quiet street opposite St Hastal church with fine views over the rooftops. The staff are welcoming and helpful with good English and our spacious room was clean and well furnished with a very comfortable king size bed. Modern bathroom also excellent though no bidet.
    A wide choice for breakfast and the restaurant coped with our early morning departure. The Easter weekend weather was exceptionally warm and this was one of the best holidays we have ever had. Airport transfers by prebooked taxi were on time and excellent.

    Positives

    • handy city centre location excellent room quality
    • great breakfast helpful friendly staff

    Negatives

    • no currency exchange facility
    Hodnotenie klientov: 90%

    Detailed rating »

  • Frank Ovett (Dospelý pár/manželia), Pia 17.4.2009

    Excellent value for money hotel, well situated, friendly service. Prague must now be one of the most beautiful cities in Europe with lots to see and do even it the evening with excellent eateries and music or jazz bars. I will certainly recommend it to my friends.

    Negatives

    • My only critisism was the the breakfast coffee was not very fresh!!!
    Hodnotenie klientov: 90%

    Detailed rating »

  • (Dospelý pár/manželia), St 31.12.2008

    Hodnotenie klientov: 90%

    Detailed rating »

  • Marianne French (Dospelý pár/manželia), Po 15.12.2008

    This is a lovely,friendly,small family hotel,very close(3 mins.walk)to the old town square.
    The rooms are quite spacious,well equipt, clean and very well kept.
    We ate in the hotel restaurant several times,because the food is very good and not expensive.
    The service is very good.
    We would certainly stay here again and I'll recommend this hotel to my friends and family.

    Positives

    • Close to all the attractions of Prague , yet in a very peaceful setting.

    Negatives

    • On one of the mornings we had to wait a while for breakfast,because there were not enough tables
    Hodnotenie klientov: 90%

    Detailed rating »

  • don briers Briers (Dospelý pár/manželia), St 5.11.2008

    The Hastel is easy to find, well situated and inexpensive. It is pretty much what we expected for the price. The room was small and basic and the aircon did not work but there was a lift and the staff were pleasant. Dining room service was indifferent.
    Would we recommend it? Yes for a short stay.

    Positives

    • Location

    Negatives

    • Building is a bit worn
    Hodnotenie klientov: 60%

    Detailed rating »

  • Mary Chiu (Dospelý pár/manželia), Ut 30.9.2008

    This hotel is in an excellent location in Old Town Prague. It is clean, the rooms are relatively large and the restaurant in the hotel is very good.

    Positives

    • The location was excellent. The rooms were large and well appointed.

    Negatives

    • None.
    Hodnotenie klientov: 100%

    Detailed rating »

  • Bruno FERRO (Dospelý pár/manželia), Ut 23.9.2008

    Proprio un bel alberghetto. Pulito, silenzioso, calmo e situato in una splendida posizione; con pochi passi, veramente pochi, si può godere di molto di ciò che Praga offre ai suoi visitatori.
    Col peronale si comunicava in inglese, ma specialmente i signori e le signore della reception si sforzavano sempre, per farci piacere, di parlare un po' in italiano.
    Anche se inizialmente delusi per non aver avuto la camera con vista sulla piazzetta caratteristica come pubblicizzato (tanto da chiedere di cambiarla), appena dopo la prima mezza giornata siamo stati ben felici di tenerci la camera che ci avevano assegnato. Primo perchè comprensibilmente non tutte le camere possono dare sulla fatidica piazzetta, secondo perchè abbiamo scoperto che, essendo la nostra una camera d'angolo, al quinto piano che dAva sul cortile, era molto silenziosa, luminosa e con le due finestre su due diverse pareti che permettevano un'ottima circolazione d'aria per cui non è stato necessario utilizzare l'aria condizionata.
    Il letto, estremamente comodo, ci consentiva di recuperare appieno le forze per il tour de force del giorno successivo e il frigo bar si è dimostrato spesso utile ristoratore pre sonno.
    Il prezzo normale non è economicissimo. Fortunatamente noi abbiamo potuto godere di un'offerta speciale in vigore nel periodo del nostro soggiorno (prima settimana di agosto 2008).
    Tuttavia sicuramente sceglieremo questo albergo per le prossime visite a Praga e altrettanto sicuramente lo consigliamo a tutti parenti, amici e turisti in genere.
    Vogliamo ringraziare sia il personale dell'hotel e sia la ATHOS TRAVEL, l'agenzia tramite la quale abbiamo prenotato e che si è rivelata seria, presente ed estremamente efficiente nell'organizzare i trasferimenti in taxi da e per l'aeroporto.

    Positives

    • Posizione perfetta, personale gentile disponibile e cooperativo, atmosfera accogliente.,

    Negatives

    • I mobili tipo IKEA (scrivania e armadio) perfettamente funzionali ma montati senza serrare a fondo viti e dadi "ancheggiavano" ad ogni tocco dando la sensazione del mal di mare. Peccato abbassare la qualità dell'hotel per queste carenze facilmente evitabili. Malgrado la colazione fosse più che sufficiente, le mini croissants e i pains chocolat facevano gola e tutti e finivano molto in fretta senza essere rimpiazzati. Tuttavia se ti alzavi tardi non ti accorgevi del piccolo inconveniente. C'era solo 1 telecomando per l'aria condizionata, che veniva tenuto presso la reception. Dover chiamare il Receptionista ogni volta che volevamo accendere o spegnere il condizionatore sarebbe stato piuttosto scomodo o addirittura impensabile. Siamo stati fortunati. Il clima ci è stato molto amico. La camera era ben aereata con una doppia finestra e in ogni caso abbiamo subito imparato a gestire la nostra indipendenza climatica salendo su una sedia per accendere e spegnere la macchina manualmente.
    Hodnotenie klientov: 90%

    Detailed rating »

  • Petra LIDICKA (Dospelý pár/manželia), Št 14.8.2008

    Positives

    • vyhled z okna pokoje na malebne Hastalske namesti

    Negatives

    • pripojeni Wifi fungovalo pouze v jidelne v prizemi, castecne na chodbe... v pokoji bohuzel vubec
    Hodnotenie klientov: 90%

    Detailed rating »

  • Linda Christianson (Dospelý pár/manželia), St 16.7.2008

    Hotel Hastal was right where we wanted to be. Most of the staff were also very kind. We did have a weird thing happen after registering and getting settled we were asked to change rooms. Something to do with the air conditioning needing to be repaired (it was working fine). The rooms we were shown were smaller and one was right next to the elevator. Eventually, they said we could return to our original room, but it was a very unpleasant beginning after almost 24 hours of travel. Also, our first request for a wake up call was ignored. Fortunately, we woke up.

    Hodnotenie klientov: 80%

    Detailed rating »

  • Edward Kwan (Dospelý pár/manželia), St 25.6.2008

    As Rick Steve mentioned in his guide, the walls are thin. The double room was small with a view of the back. We smelled cooking from the kitchen down below, although, that was not that too bad! The bathroom was very small with only a shower but it was filthy. Yes, we paid a discounted rate but that doesn't mean we should get the worst room in the house! The cleaning staff were all sour-faced. They do not smile or greet you as you pass them in the morning. Buffet breakfast was supposed to be from 7:00 - 10:30am but when we went down for breakfast at 9am, most of the offerings were gone and they do not refill. Once a particular offering is gone, they remove even the container. This happened on the three mornings we were there! We have been all over central Europe at various hotels serving buffet breakfasts, and Hastal is the worse and stingy with their foods! Rick Steves should remove them from his guide as it is a total misrepresentation of the hotel services! Overall, the reception staff were not very helpful and their lack of command of the English language made them come across as antagonistic and rude. After one or two questions, we felt they were not very willing to help.

    Our answer: We all are very sorry for the problems during Mr. Kwan´s stay in Prague and forwarded his complaint directly to the General Manager of hotel Hastal, Mr. Hanslik.

    Mr. Hanslik´s response:
    Dear Mr Kwan,
    We are extremely sorry for the lack in service you experienced in our hotel during your stay. We have inspected the matter and unfortunately the situation was as you described it in your review.
    The waitres in charge of buffet breakfast that day claimed that she had thought that all guests had already had their breakfast. Nevertheless, we have not found this as a sufficient explanation for her behaviour as it is not in accordance with our service policy. Therefore we have dismissed her.
    Concerning the helpfulness and level of English language of our receptionists, we have to say that the receptionist was still in his trial period, so he does not work in our hotel anymore.
    We would like to apologize for difficulties with parking. Unfortunately, there is very little parking space in the city centre and our hotel has no parking facilities directly in the hotel, we still believe that parking under surveillance in KOTVA department store is convenient.
    We would like to state that such lack in service in our hotel was rather exceptional and we will take all necessary steps so that a situation like that will never happen again in the future. Please accept our apologies once again.

    Kristian Hanslík
    Hotel Hastal Prague Old Town
    General Manager

    Positives

    • The location is quiet and an easy walk to the touristy Old Town Square and inexpensive neighborhood mom and pop stores are around the corner for your daily necessities.

    Negatives

    • Paid parking is 10 minutes walk away under a departmental store and you cannot take the car in and out without incurring additional cost .
    Hodnotenie klientov: 60%

    Detailed rating »

  • Sayoko Smith (Dospelý pár/manželia), Št 6.12.2007

    Staff at Hastal were the nicest people we met in Prague and the place is very comfortable. We were very happy that we found this place. Thank you!

    Positives

    • Staff, location, price
    Hodnotenie klientov: 100%

    Detailed rating »

  • Nelson Nava (Dospelý pár/manželia), Po 5.11.2007

    excelent. I woul reccomend it with no doubt as the best choice that we had. in he old town area . very Close to everything. excelent attention.. nice internet conection. ready to help you to coordinate your tour.. so, for me this hotel is 5 star. and... the best reatauant attention and food

    Positives

    • close to main attraction
    Hodnotenie klientov: 100%

    Detailed rating »

  • Elizabeth Green (Dospelý pár/manželia), St 24.10.2007

    We were very pleased with the location of the hotel and its facilities. Staff were very friendly and helpful; their Engish was very good.
    We would definitely recommend this hotel to others.
    Please note we only ate breakfast in the hotel so cannot comment on the dining in the questionnaire below.

    Positives

    • Location
    • Friendliness of staff
    • General appearance and standards of housekeeping

    Negatives

    • The bed was hard and only had one pillow.
    Hodnotenie klientov: 90%

    Detailed rating »

  • Emilia Lacko (Dospelý pár/manželia), Ut 10.7.2007

    Dakujem Vam za dobru a rychlu organizaciu hotelu, zvlast pani Struzkovej. Urcite sa zase rada na Vas obratim. Len jedno si neviem vysvetlit: taxi-preprava na letisko u Vas stoji 590 czk, to je v poriadku. Prevoz na Hlavne nadrazie stoji 400 czk, co je neumerne vzdialenosti od nasho hotela. Sama som si zohnala taxi za 160 czk.
    Este Vas prosim, aby ste mi informacie atd. posielali radsej na privatnu Mailadresu: e.lacko@hispeed.ch
    Srdecna vdaka a pozdrav.

    Positives

    • Prijemna atmosfera, ochotny personal

    Negatives

    • Ranajky mohli obsahovat aj teple jedlo (napr.vajicka). V kupelni chybal sampon a sprchovaci gel.
    Hodnotenie klientov: 100%

    Detailed rating »

  • LES BLENKINSOP (Dospelý pár/manželia), So 26.5.2007

    My wife & I thoroughly enjoyed our holiday in Prague and have already recommended your company & Hotel to friends and family. We could not fault the service we received. Everyone was very friendly.

    Positives

    • The location of the Hotel Hastal was perfect near to all the attractions but very quiet
    Hodnotenie klientov: 90%

    Detailed rating »

  • Leif Rune Hausvik (Dospelý pár/manželia), Ut 19.9.2006

    Positives

    • Beautiful, calm city (excellent weather!). Easy to get around.
    • Nice hotel, with perfect location. Ecxellent transfer service, with
    • reasonable prices.

    Negatives

    • Hotel room was small, staff has trouble in getting my Diners Club
    • card work (probably not their fault). The city of Prague itself had too
    • many tourists in general. We had trouble finding interesting restaurants.
    Hodnotenie klientov: 100%

    Detailed rating »